VALUES AND BELIEFS

Clients and families are treated with full respect, and their rights will be duly honored. MSSI believes that people with disabilities or disadvantages are participating members of our society and have the right to receive responsive and respectful services.

It is our belief that by providing health care and family support-related services, we thereby support and assist the primary welfare of the families that we serve.

​CULTURAL DIVERSITY

Our staff is made up of culturally competent professionals from different ethnic and cultural backgrounds. Communities of color represented include: African, African-American, Hispanic, Asian, and Native American. We are as diverse as the clients we serve.

MSSI staff attends several cultural diversity workshops and wrap around trainings in a given year. We pride ourselves with the ability to hire and retain a diverse staff. It allows us to possess the expertise to work with various people from different ethnic and cultural backgrounds. We improve our relationships with both our co-workers and clients through accepting, celebrating, and understanding diverse cultures.

SERVING NON-ENGLISH SPEAKING PERSONS

MSSI is adequately equipped to serve non-English speaking clients. We have employees who speak Hmong, Swahili, Somalian, Spanish, English, and Vietnamese.

To ensure better access to services, MSSI has devised a mechanism for working and communicating with clients with limited English proficiency. Our procedures will ensure that necessary information is communicated to those with limited English proficiency in a language that they understand. Additionally, it provides for an effective exchange of information between staff and clients.

OUR STAFF

METRO SOCIAL SERVICES, INC. consists of approximately 75 employees and includes highly trained professionals from a variety of ethnic and cultural backgrounds with many years of experience. Staff members are spread throughout our agency and community and include registered nurses, licensed social workers, mental health professionals and practitioners, parent advocates, counselors, and personal care attendants.

Our multilingual staff receives training and supervision from qualified professionals, which enables them to respond to the needs of each individual client. All of our staff shares the common goal of providing services to our clients which are culturally congruent.

MSSI offers a variety of services and programs designed with flexibility to fulfill the needs of a widely diverse clientele.

  • Meeting the needs of our clients and their family members is our top priority.
  • Our staff members provide complete transparency with our clients by informing them of their rights and privileges.
  • Being a multi-cultural organization, we foster positive relations with all ethnic groups we come in contact with.

Access Our Services

Need help navigating care or community programs? Metro Social Services, Inc. has resources for you. Contact us to learn more.